CLOSEOUT! Julius II 150" 6-Pc. Leather Chaise Sectional Sofa With 2 Power Recliners, Power Headrests & USB Power Outlet, Created for Macy's
Product Details
Web ID: 6283803qweqeq
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Bad experience so far.
We remolded our condo in Fl and ordered this sectional as part of our redesign plan. Here are our problems to date. With first delivery one recliner did not work properly so they brought us a replacement. Attempt #2 the replacement piece worked great but it was a different shade of off white and had a different sheen then the other 2 pieces of the sectional. So they made a 3rd attempt with a complete 3 piece replacement and it has a back cushion that wasn’t made properly so there is a big gap where the 2 pieces connect. You could throw a baseball through the opening. This is a 2nd home so we are rarely there and we have now had 3 attempts to get a sectional that works and looks good. We have this set in Ohio and have had no problems. Macy’s has been very helpful but we still don’t have a sectional that is working or correctly made. If we hadn’t designed our room and decor around this piece I would return it. So in Aug.I will spend the 4th day waiting for another delivery.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Julius II Sectional Sofa you purchased. Learning your experience helps us make improvements. Please let us know if our customer service team is able to correct the issues! Looking forward to your updates. Sincerely, Macy’s Customer Service